Privacy Policy

FittaMamma Privacy Statement

FittaMamma takes your privacy very seriously – we want to ensure that you feel comfortable and supported with all interaction between you and ourselves. This privacy policy sets out how FittaMamma uses and protects any information that you disclose when you use this website.

Most importantly, FittaMamma is committed to ensuring that your privacy is protected and that all online purchases are fully secure, using the most up-to-date internet security technology to protect our customers. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

As technology evolves so rapidly FittaMamma may change this policy from time to time by updating this page. You may like to check this page from time to time to ensure that you are happy with any changes.

During the ordering process we ask you to supply the following information:

  • Name
  • Mailing address and billing address.
  • Contact information including email address
  • Telephone number (mobile)
  • Credit card or other payment details
  • We ask you to let us know how many weeks pregnant you are and if you would like to receive regular healthy pregnancy updates, recipes and offers by email
  • We may also ask you for other demographic information such as preferences and interests and other information relevant to customer surveys and/or offers

What we do with this information

We require this information to:

  • Mail you the product(s) you have bought
  • Text you details about your order or to call you if we have a query.
  • Send you delivery details and keep you informed of the progress of your order
  • Update you with regular week by week information which we believe will be interesting and helpful as your pregnancy progresses.  We may also update you with promotional emails about new products, special offers, the latest issue of our online magazine or other information.
  • Internal record keeping.

We also use the information to help us to:

  • Understand your needs and to improve our products and services.
  • From time to time we may also use your information to contact you for market research purposes.
  • Improve our re-marketing initiatives to send appropriate content, offers and promotions via google or social media channels
  • And we may use the information to customise the website according to your interests.

Pop ups on our website offer you the option of providing us with your name, email address and the number of weeks pregnant you are.  We use this information to:

  • Update you with regular week by week information which we believe will be interesting and helpful as your pregnancy progresses
  • We may also update you with promotional emails about new products, special offers, the latest issue of our online magazine, free downloadable e-books or other information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not retain or store any information relating to credit cards, debit cards or any other payment mechanisms.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies make the interaction between users and websites faster and easier. They remember what’s in your shopping  basket whilst you carry on browsing, or remember your preferences or registration details for a future visit.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and to help us to understand what most appeals to our customers so we can make our offers and advertising as appropriate as possible. Browsing behaviour is also used to create relevant banner adverts but although these might be specifically tailored to each visitor, all cookie data is anonymous and only stored temporarily.

Overall, cookies help us provide you with a better website and improved user experience. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us and cannot be used to disseminate viruses

You can choose to accept or decline cookies but the full functionality of our website and shop pages are dependent on the use of cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.  Please note that cookies are specific to individual computers or devices, so if you log onto the site from a different computer you may need to amend the cookie settings.   By using our websites, you consent to our placement of cookies on your computer.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over any other website and they are not governed by this privacy statement.  We cannot be responsible for the protection and privacy of any information you provide whilst visiting other sites and such sites are. Please check the privacy statement applicable to the website in question.

Looking after your personal information
Any personal information provided to us is maintained on secure servers. Information is collected when you register online, update your account, place an order, communicate online with our customer service representatives, take part in a promotion or survey and when you join our social networking sites.

If you have previously agreed to us using your personal information for regular email updates throughout your pregnancy or for direct marketing  purposes, you may change your mind at any time by clicking the ‘Unsubscribe’ button on our emails, by writing to us or emailing us at support@fittamamma.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. Occasionally we may send promotional information about third parties which we think you may find interesting – but only as part of a communication from ourselves.

We use a third-party provider, Infusionsoft to deliver information to you via email.  This personal information consists of your name and e-mail. Your data is stored safely within our Infusionsoft account on their secure servers. Read their privacy policy on

Order Processing

In order for us to process the orders you place with us we will need to provide relevant information to agents such as credit card clearing agents, credit reference agents and PayPal.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at PO Box 386, Burgess Hill, West Sussex, United Kingdom, RH15 5DE

This website uses Google AdWords 

This website uses the Google AdWords remarketing service to advertise on third party websites

(including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Mobility Tools website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings (you need to be logged into Google) or permanently using a browser plugin.

Behavioral Remarketing

From time to time, FittaMamma uses re-marketing services to advertise on third party websites to you after you visited our site and to update you with offers and promotions. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to fittamamma.com.

Google

Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page here

If you choose to, you can install the Google Analytics Opt-out Browser Add-on which is available here for your web browser. The Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.  For more information on the privacy practices of Google, you can visit the Google Privacy & Terms web page here

Facebook and Instagram

Facebook and Instagram remarketing services are provided by Facebook Inc.  You can learn more about interest-based advertising from Facebook by visiting this page.
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook. Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance.  You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance – follow these links: Europe;  USA; Canada

Alternatively you can opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy

Twitter

Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter’s interest-based ads by following their instructions here   Or learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page here

Pinterest

Pinterest remarketing service is provided by Pinterest Inc. You can opt-out from Pinterest’s interest-based ads by enabling the “Do Not Track” functionality of your web browser or by following Pinterest’s instructions here

You can learn more about the privacy practices and policies of Pinterest by visiting their Privacy Policy page here.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

 

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